Creating an Experiential Practice for the Best Patient Experience
Dr. Neil H. Baum discusses the importance of patient experience and using the experiential practice to create win-win for the practices and the patients.
The Wired Practice by Vanguard Communications provides free articles and videos that tap into research and experienced-based knowledge for practice improvement and successful marketing.
The Elephant’s Chains and Breaking Bad Habits
In this blog, Dr. Neil H. Baum describes how doctors can break bad habits to become more productive and profitable.
Lessons from 25 Years in Healthcare Marketing
Vanguard CEO Ron King shares the healthcare marketing lessons he’s learn in Vanguard’s 25 year history.
Problem-Solving Your Fishbone Into a Wishbone
Medical Advisor Neil Baum, MD and MedAmorphosis process improvement expert Dave Spiciarich show medical practice managers how to use the fishbone problem-solving analysis to solve operations issues.
Use Marketing Analytics to Turn Marketing into Money
In this blog, Neil H. Baum, MD, discusses the importance of medical practices measuring marketing analytics for all marketing efforts. Learn why physicians should pay close attention to marketing metrics.
Eight Rules for a Good Patient Experience
Bad advice can be worse than no advice. This blog discusses eight ways practices can get and keep patients by building trust within the patient experience.
Healthcare Customer Service Lessons Learned from the Hospitality Industry
Healthcare customer service is very important to patients. Dr. Neil H. Baum of Vanguard shares lessons doctors can learn from the hotel industry.
PAGS Practice Enhancement Program | Ron Harman King & Dr. Neil H. Baum
Dr. Neil H. Baum and Ron Harman King have made their presentation content from the December 2018 PAGS Practice Improvement Program session available to all attendees.
Four Levels of Improving Patient Satisfaction
Dr. Neil Baum, medical advisor for Vanguard Communications, shares his advice on improving patient satisfaction and benefiting from word-of-mouth marketing.
Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.