Who Will the No Surprises Act Surprise the Most?
Small medical practices may be the biggest losers in the No Surprises Act; the winners may be big insurers tied to big health systems.
News and announcements from Vanguard Communications, healthcare marketing & practice improvement since 1994.
Research: Link between COVID-19 Mortality Rates & Patients’ Reviews of Docs
The level of satisfaction with the quality of your healthcare may be a predictor of your odds of surviving COVID-19.
Patient Engagement HIT
Sara Heath of Patient Engagement HIT covers our latest research: Areas where high patient satisfaction scores are common may predict lower COVID-19 death rates.
Learn the Best Chat Apps for a Telemedicine Virtual Visit
Vanguard offers a free webinar for doctors on how to use FaceTime, Skype and other popular video chat apps to conduct a telemedicine virtual visit.
Doctor Online Reviews: It’s Love or Hate
Compared to restaurants, doctor online reviews are 64% more likely to have 5 stars, but nearly 200% more likely to rate only 1 star.
Vanguard Celebrates 25th Anniversary!
With the only medical practice growth guarantee, Vanguard Communications of Denver rolls into its 25th anniversary of providing great healthcare marketing.
Digital Communications Pro: Physicians & Scientists Face Special Challenges in Demystifying Genetics for Patients
Ron Harman King’s recent presentation focused on how online patient education can help inform prospective parents on reproductive genetic therapies.
Tips for Hospital Patients
How can patients choose the best hospitals – both in terms of clinical outcomes and customer service? Vanguard Communications CEO, Ron Harman King, discusses ways patients can ensure they received the best doctoring and good customer service when going to a hospital or doctor’s office.
Radio Tour: Consumers Want Better Customer Service at Hospitals
Ron Harman King shares Vanguard Communications’ latest research findings and gives tips to consumers for choosing a hospital with good customer service to top radio shows across the country.
Analysis: Nearly Two-Thirds of Reviews Online Give Top-Ranked Hospitals Mediocre to Poor Marks
Vanguard Communications analyzed reviews of the nation’s top 20 hospitals and found that 67% of the reviews were negative, and 9/10 complaints were for customer service issues.