Studies Digging Into Details of Online Reviews
A Healthcare Dive article shared a Vanguard study stating two-thirds of online reviews of top-line hospitals gave mediocre to poor ratings on Yelp.
Medical Problem Solving Tips for a Doctor
Vanguard’s CEO and medical advisor shared tips for problem solving in a medical practice with the Journal of Medical Practice Management.
A Huge Step Toward Improving the Doctor-Patient Relationship
In this edition of “The Wired Practice,” Ron Harman King suggests that habitual use of the formal title “Dr.,” either consciously or subconsciously, makes patients less likely to engage in more productive dialogue.
How to Stay Out of Trouble on Social Media
In this edition of The Wired Practice, Ron Harman King offers guidelines on safe use of social media for patient education and recruitment.
Doctors Should Embrace Healthcare Consumerism to Attract Patients
CEO Ron Harman King tells Well that medical practices need to act like the hospitality industry, practicing healthcare consumerism to keep patients happy.
How Will the 2018 Election Results Affect Physician Salaries?
In this video, Ron Harman King CEO of Vanguard Communications, describes the 2018 elections’ likely effect on healthcare, and what the future holds in regards to physician earnings. Watch the video here.
PAGS Practice Enhancement Program | Ron Harman King & Dr. Neil H. Baum
Dr. Neil H. Baum and Ron Harman King have made their presentation content from the December 2018 PAGS Practice Improvement Program session available to all attendees.
Dr. Baum Shares the Best Ways to Handle Patient Complaints
Dr. Baum shared American Mobile with his 3-step patient complaint de-escalation process that can help nurses resolve issues & end up with happier patients.
Three Ways to Fight Patient Illiteracy
In this edition of The Wired Practice on MedPageToday.com, Vanguard’s CEO shares three ways healthcare professionals can fight patient illiteracy.
Customers Rank Best Hospitals in US Poorly
Our study of Yelp reviews shows customers who use U.S. News & World Report’s best hospitals in U.S. rated them poorly, primarily due to nonmedical issues.