Vanguard in the News

Media placements

View recent healthcare marketing and management media placements featuring Vanguard Communications below.

Also check out:

Vanguard’s featured videos on MedPage Today, a CME website for doctors

Healthcare marketing & management news, research & announcements from Vanguard


Common Revenue Cycle Management Mistakes that Hurt Customer Service

Common Revenue Cycle Management Mistakes that Hurt Customer Service

Because patient satisfaction is a key focus for hospitals and health systems, revenue cycle management (RCM) and patient satisfaction are closely intertwined. Becker's Hospital Review spoke with Ron King about overcoming the RCM mistakes that can hurt a hospital's customer service.
Patients' No. 1 Complaint? Medical Staff Service

Patients' No. 1 Complaint? Medical Staff Service

Hospital Review spoke with Ron King about a recent study suggesting medical staff customer service can be patients' main frustration. "Generally, it's far simpler to fix problems at the front desk or physician scheduling than to deal with allegations of inadequate medical skills."
Poor Doctor Reviews Linked to Bad Patient Service

Poor Doctor Reviews Linked to Bad Patient Service

Physicians Practice spoke with Ron King about a recent study showing that according to online review analysis, patient service in waiting rooms is more important to them than the care they receive in examination rooms.
When Your Doctor's Bedside Manner Is Vital

When Your Doctor's Bedside Manner Is Vital

A 2013 Vanguard Communications survey, as featured in Consumer Reports, found that online complaints about bedside manner issues, such as doctors being dismissive of concerns, late for appointments, hurried or not listening well, were almost four times more common than criticisms about medical abilities.
Trashed on the Internet: What to Do Now

Trashed on the Internet: What to Do Now

No one likes criticism, and physicians are no different. Online physician review sites have been around for roughly a decade, and most patients post positive reviews. Despite that, doctors say that nasty comments and negative reviews sting as much as ever.
Indy Patients Love Their Doctors

Indy Patients Love Their Doctors

Indianapolis-area patients, apparently, love their doctors. Colorado-based Vanguard Communications has created a new Patient Happiness Index based on patient reviews of doctors.

 

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Talk to us

Ron Harman King, MAS, is CEO of Vanguard Communications and the author of The Totally Wired Doctor: Social media, the Internet & marketing technology for medical practices (learn more). He is an expert in the field of healthcare marketing and PR, appearing weekly on the KTVD/KUSA-TV 9 News (Denver’s NBC affiliate) Ask the Experts program, and as a frequent speaker at medical conferences in North America and Europe.

Interested in speaking with Ron King or one of our other experts? We are available to speak with the media or other interested parties anytime.

Media Contact: Jessica McLaughlin

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