Harry Potter and the Elusive Patient Survey
Choosing not to conduct a regular patient survey is like choosing not to publish J.K. Rowling’s book series. Dr. Neil Baum explains.
Choosing not to conduct a regular patient survey is like choosing not to publish J.K. Rowling’s book series. Dr. Neil Baum explains.
Patients often test a doctor’s medical code of ethics by making inappropriate requests. Dr. Neil Baum tells how to effectively handle this.
Patient depersonalization can undo all your good intentions to provide patient centered care. Doctors can and should prevent that.
Dr. Neil Baum takes a lesson from geopolitical diplomacy with the Russian Navy & applies it to fixing doctor salary gender inequality.
A buyer persona (patient persona) represents a group of your patients with similarities, enabling you to better target and serve them.
Physician active listening skills are a foundation of effective healthcare communication, affecting outcomes & the patient experience. Get actionable tips on how to improve active listening skills.
Medical Advisor Neil Baum, MD, gives ideas for doctors to improve patient satisfaction. “In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes.”
Telehealth is taking center stage in the care of patients, especially in the time of COVD-19. Doctors, don’t tarnish your reputation with amateur netiquette in your video presence.
What will keep medical staff safe and sane during the coronavirus pandemic? Dr. Neil Baum offers tips on how doctors can be leaders in employee motivation.
Dr. Neil Baum tells a story of his disastrous medication error that left a patient very ill, and advises how to improve medication compliance in the future.