Old Fashioned Telephone Etiquette for the Modern Medical Practice
Good old fashioned phone etiquette tips that are as relevant today as they have always been.
“I’m Sorry” The Art of the Apology
With his typical warmth and wisdom, Vanguard’s Medical Advisor Dr. Neil Baum tackles the thorny topic of how to apologize to a patient.
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
The Art of Finding and Giving Forgiveness
Dr. Baum’s warmth and wisdom permeates this video on forgiveness and is like a free, 5 minute therapy session with an old friend. Give it a listen today.
Staff Motivation – Periodic Performance Reviews
How often do you ask the staff at your medical practice, how you are doing? Dr. Baum gives some great advice on how to provide and ask for feedback during periodic performance reviews.
Hiring for Healthcare Jobs: A Match Made in Heaven
It takes skill to properly fill the healthcare jobs in a medical practice. Dr. Baum offers his skills on the topic.
Medical Applications of ChatGPT
What to know about ChatGPT? Dr. Neil Baum gives practical advice and potential uses for ChatGPT in your practice.
The Care and Feeding of Your Medical Expert Witness
Preparing a medical expert witness for ad hominem attacks, dumbing down pathophysiology, and more is to prepare for a case win.
The 5 Ps of Marketing Healthcare: a Prescription for Success
Medical Advisor Dr. Neil Baum offers a prescription for success with the 5 Ps of marketing for healthcare (plus a bonus Q).
Solutions to the Big Quit (The Great Resignation) in Healthcare
The fix to the Big Quit in healthcare is not to increase salaries & benefits. Dr. Neil Baum explains it’s using simple ways to motivate.