Harry Potter and the Elusive Patient Survey
Choosing not to conduct a regular patient survey is like choosing not to publish J.K. Rowling’s book series. Dr. Neil Baum explains.
Patient Requests That Test the Medical Code of Ethics
Patients often test a doctor’s medical code of ethics by making inappropriate requests. Dr. Neil Baum tells how to effectively handle this.
Three Antidotes to Patient Depersonalization
Patient depersonalization can undo all your good intentions to provide patient centered care. Doctors can and should prevent that.
Irish Fishermen, Russian Navy & Doctor Salary Gender Inequality
Dr. Neil Baum takes a lesson from geopolitical diplomacy with the Russian Navy & applies it to fixing doctor salary gender inequality.
Sculpt Buyer Personas (Patient Personas) Like a Michelangelo
A buyer persona (patient persona) represents a group of your patients with similarities, enabling you to better target and serve them.
How Doctors Can Improve Active Listening Skills
Physician active listening skills are a foundation of effective healthcare communication, affecting outcomes & the patient experience. Get actionable tips on how to improve active listening skills.
Enhancing the Doctor Patient Relationship
Medical Advisor Neil Baum, MD, gives ideas for doctors to improve patient satisfaction. “In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes.”
Netiquette for Doctors Who Conduct Telehealth
Telehealth is taking center stage in the care of patients, especially in the time of COVD-19. Doctors, don’t tarnish your reputation with amateur netiquette in your video presence.
Employee Motivation and Safety During Coronavirus
What will keep medical staff safe and sane during the coronavirus pandemic? Dr. Neil Baum offers tips on how doctors can be leaders in employee motivation.
Improve Medication Compliance: Enlist Pharmacy Assistance
Dr. Neil Baum tells a story of his disastrous medication error that left a patient very ill, and advises how to improve medication compliance in the future.