Doctors’ Interpersonal Skills Affect How Patients Choose a Doctor
Dermatology Times features Vanguard’s study that finds patients choose a doctor by their online customer service reviews, not their medical care.
Healthcare marketing and practice improvement research results and media placements featuring Vanguard Communications.
Improving Hospitals’ Doctor Communication
MultiBriefs features Vanguard Communications’ tips on how to improve hospital’s patient-centered approach by focusing on doctor communication.
Studies Digging Into Details of Online Reviews
A Healthcare Dive article shared a Vanguard study stating two-thirds of online reviews of top-line hospitals gave mediocre to poor ratings on Yelp.
Medical Problem Solving Tips for a Doctor
Vanguard’s CEO and medical advisor shared tips for problem solving in a medical practice with the Journal of Medical Practice Management.
Doctors Should Embrace Healthcare Consumerism to Attract Patients
CEO Ron Harman King tells Well that medical practices need to act like the hospitality industry, practicing healthcare consumerism to keep patients happy.
Dr. Baum Shares the Best Ways to Handle Patient Complaints
Dr. Baum shared American Mobile with his 3-step patient complaint de-escalation process that can help nurses resolve issues & end up with happier patients.
Customers Rank Best Hospitals in US Poorly
Our study of Yelp reviews shows customers who use U.S. News & World Report’s best hospitals in U.S. rated them poorly, primarily due to nonmedical issues.
SEO Expert: Tips from PR Professionals
Multi-Media Public Relations Manager Jessica McLaughlin was featured in an SEO Expert article with her tips on creating a successful career in PR.
If Good Medicine Defines Hospital Success, Why Are So Many Patients Complaining?
Ron Harman King spoke with multiple radio shows about a recent study of online reviews that found patients complaining about the nation’s top hospitals.
Telemedicine to Be a 2018 Game Changer
Telemedicine is going to fundamentally change the healthcare industry. Patients and providers alike will be affected by a shift to telemedicine, Vanguard medical advisor Dr. Neil Baum explains in a Rasmussen College article.