Doctors Should Embrace Healthcare Consumerism to Attract Patients
CEO Ron Harman King tells Well that medical practices need to act like the hospitality industry, practicing healthcare consumerism to keep patients happy.
Healthcare marketing and practice improvement research results and media placements featuring Vanguard Communications.
Dr. Baum Shares the Best Ways to Handle Patient Complaints
Dr. Baum shared American Mobile with his 3-step patient complaint de-escalation process that can help nurses resolve issues & end up with happier patients.
Customers Rank Best Hospitals in US Poorly
Our study of Yelp reviews shows customers who use U.S. News & World Report’s best hospitals in U.S. rated them poorly, primarily due to nonmedical issues.
SEO Expert: Tips from PR Professionals
Multi-Media Public Relations Manager Jessica McLaughlin was featured in an SEO Expert article with her tips on creating a successful career in PR.
If Good Medicine Defines Hospital Success, Why Are So Many Patients Complaining?
Ron Harman King spoke with multiple radio shows about a recent study of online reviews that found patients complaining about the nation’s top hospitals.
Telemedicine to Be a 2018 Game Changer
Telemedicine is going to fundamentally change the healthcare industry. Patients and providers alike will be affected by a shift to telemedicine, Vanguard medical advisor Dr. Neil Baum explains in a Rasmussen College article.
Cash for Care with Affordable Care Act Reform
Part B News made several 2017 predictions that were accurate, one of which was the affects of the Affordable Care Act (ACA) reform and how it has impacted how patients pay for their care. The Part B News’ 2018 Predictions Survey suggests it was right to suspect more cash payments. Ron Harman King, CEO Vanguard Communications, offered insight into the emerging payment methodologies.
Almost Two-Thirds of Reviewers Give Top Hospitals Poor Ratings
A study of nearly 3,000 Yelp reviews from the nations top 20 hospitals, as chosen by US News & World Report, show that 2/3 of reviewers give hospitals one to three stars.
Taking on Controversial Topics Like Gun Safety with Patients
Following the Oct. 1 Las Vegas mass shooting, Ron King shares advice for doctors who need to talk about controversial topics with their patients.
Common Revenue Cycle Management Mistakes that Hurt Customer Service
Because patient satisfaction is a key focus for hospitals and health systems, revenue cycle management (RCM) and patient satisfaction are closely intertwined. Becker’s Hospital Review spoke with Ron King about overcoming the RCM mistakes that can hurt a hospital’s customer service.