Category: Vanguard in the News


Healthcare marketing and practice improvement research results and media placements featuring Vanguard Communications.

When Your Doctor’s Bedside Manner Is Vital

A 2013 Vanguard Communications survey, as featured in Consumer Reports, found that online complaints about bedside manner issues, such as doctors being dismissive of concerns, late for appointments, hurried or not listening well, were almost four times more common than criticisms about medical abilities.

Trashed on the Internet: What to Do Now

No one likes criticism, and physicians are no different. Online physician review sites have been around for roughly a decade, and most patients post positive reviews. Despite that, doctors say that nasty comments and negative reviews sting as much as ever.