Online Complaints? Blame Customer Service, Not Doctors’ Care
In a nationwide study, Vanguard Communications has uncovered what drives patients to write glowing, or scathing, reviews on the Internet.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Online Reputation Lessons From Dentist Who Shot Lion
The case of the dentist who shot an African lion illustrates the importance of proactive online reputation management for healthcare providers.
Study of Online Reviews Reveals Popularity of Doctor Specialists
What are the most popular medical specialties? We researched online reviews of healthcare providers in the 100 largest U.S. cities. Here the rankings of each of 23 specialties.
Webinar: Improve Your Doctors’ Online Reviews
Ron King discusses four simple strategies every health care provider group can deploy for vaccinating against bad online reviews while increasing positive reviews.
How to Get Good Online Patient Reviews Ethically
Not only do good reviews bode well for a practice’s online reputation; they also boost credibility in Google rankings. But is it unethical for a physician or practice to ask happy patients to post positive online reviews?
San Francisco Bay Area Home to America’s Happiest Patients
Vanguard Communications’ Happy Patient Index spotlights San Francisco Bay Area, Honolulu & Indianapolis for the most positive online reviews of doctors on Yelp and Google Plus.
Study Reveals Bottom-Ten Cities for Patient Gratification
The least satisfied American healthcare consumers live in California and New York State, according to an in-depth evaluation by Vanguard Communications of the ever-contentious online reviews that many physicians denounce.
Vanguard Analysis Finds Online Doctor Reviews Overwhelmingly Positive
Vanguard Communications’ Internet evaluation of major U.S. cities shows that more than half of doctors nationwide get at least four stars in Internet ratings on Yelp & Google.
HPI Ranks Patient Satisfaction in 100 U.S. Cities
U.S. Happy Patient Index (HPI), a nationwide study by Vanguard Communications, provides a comparative snapshot of the state of satisfaction with American healthcare based on Yelp and Google Plus reviews.
Online Reviews: Woo ’em, Screw ’em, or Sue ’em?
Should doctors think of patients as their customers? Is medicine a retail business? Are online doctor reviews so unfair they should be ignored? Such questions have set off a firestorm of responses from physicians nationwide on Medscape with the February 20 article, “Top Complaints Posted on Doc-Rating Websites.” To date, 75 Medscape readers have commented on the article.