Healthcare Customer Service Lessons Learned from the Hospitality Industry
Healthcare customer service is very important to patients. Dr. Neil H. Baum of Vanguard shares lessons doctors can learn from the hotel industry.
The Wired Practice by Vanguard Communications provides free articles and videos that tap into research and experienced-based knowledge for practice improvement and successful marketing.
PAGS Practice Enhancement Program | Ron Harman King & Dr. Neil H. Baum
Dr. Neil H. Baum and Ron Harman King have made their presentation content from the December 2018 PAGS Practice Improvement Program session available to all attendees.
Four Levels of Improving Patient Satisfaction
Dr. Neil Baum, medical advisor for Vanguard Communications, shares his advice on improving patient satisfaction and benefiting from word-of-mouth marketing.
Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.
Healthcare Marketing ROI
Dr. Neil H. Baum, a healthcare marketing expert, discusses how doctors can make the most of btheir marketing dollars by tracking ROI accurately.
Beyond the Hippocratic Oath – 3 Lessons I Wish I’d Learned in Medical School
In this next installment of the Practice Pain Relievers video series, Dr. Neil Baum shares lessons he learned throughout his 40 year career about the patient experience. Learn from an experienced doctor, speaker and author about how to have happier patients.
A Doctor’s Two Most Important Body Parts–for Patient Satisfaction
Ron Harman King discusses how doctors can increase patient satisfaction in a few easy steps, focusing on their eyes and, yes, butts. Watch the video.
Trump Is Right: Google Search Is Biased
Ron Harman King of Vanguard discusses the truth behind Donald Trump’s tweet about Google’s bias with MedPageToday.com. Watch the video here.
WWDD (What Would Disney Do) about Medical Customer Service?
Learn how to implement customer service strategies to make your medical customers – patients – feel as special as the employees at Disney make their guests feel.
PR 101: How Physicians Can Earn Media Attention
Dr. Neil Baum, aka Dr. Whiz, is a successful urologist from New Orleans, LA. In this video, Dr. Baum discusses how to create and maintain relationships with local media and in turn, get placements that will increase the number of new patients at a medical practice.