Doctor Communication Skills Are the Heart of Bedside Manner
Communication skills are the heart of bedside manner and critical for your patients’ satisfaction & yours. Here’s how to improve them.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Enhancing the Doctor Patient Relationship
Medical Advisor Neil Baum, MD, gives ideas for doctors to improve patient satisfaction. “In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes.”
Study: Links Between Happy Patients and COVID-19 Deaths in U.S.
Here we present the methodology of our study showing that higher online review ratings of doctors indicate reduced percentage of COVID-19 deaths in the U.S. top 100 cities.
Email Marketing: How Doctors Can Stand Out From the Crowd
Well-crafted and thought out email marketing like e-newsletters give your practice an opportunity to foster affinity among patients.
Bad Reviews Stem From Customer Experience
Our research shows 96% of bad reviews of doctors have nothing to do with the care delivered. Our free e-book explains how to improve reviews.
Netiquette for Doctors Who Conduct Telehealth
Telehealth is taking center stage in the care of patients, especially in the time of COVD-19. Doctors, don’t tarnish your reputation with amateur netiquette in your video presence.
Doctor Patient Relations: How to Handle an Emotional Patient
One of the most difficult situations that physicians face in medicine is dealing with an emotionally charged or difficult patient. In this video, oncologist Dr. Saketh Guntupalli discusses the effective way to address the concerns of emotionally distressed patients.
Creating an Experiential Practice for the Best Patient Experience
Dr. Neil H. Baum discusses the importance of patient experience and using the experiential practice to create win-win for the practices and the patients.
Eight Rules for a Good Patient Experience
Bad advice can be worse than no advice. This blog discusses eight ways practices can get and keep patients by building trust within the patient experience.
Healthcare Customer Service Lessons Learned from the Hospitality Industry
Healthcare customer service is very important to patients. Dr. Neil H. Baum of Vanguard shares lessons doctors can learn from the hotel industry.