The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Choosing not to conduct a regular patient survey is like choosing not to publish J.K. Rowling’s book series. Dr. Neil Baum explains.
Patients often test a doctor’s medical code of ethics by making inappropriate requests. Dr. Neil Baum tells how to effectively handle this.
Patient depersonalization can undo all your good intentions to provide patient centered care. Doctors can and should prevent that.
A buyer persona (patient persona) represents a group of your patients with similarities, enabling you to better target and serve them.
Physician active listening skills are a foundation of effective healthcare communication, affecting outcomes & the patient experience. Get actionable tips on how to improve active listening skills.
With growing consumerism in the healthcare industry, process improvement is imperative to ensure patient satisfaction in a medical practice.
Communication skills are the heart of bedside manner and critical for your patients’ satisfaction & yours. Here’s how to improve them.
Medical Advisor Neil Baum, MD, gives ideas for doctors to improve patient satisfaction. “In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes.”
Here we present the methodology of our study showing that higher online review ratings of doctors indicate reduced percentage of COVID-19 deaths in the U.S. top 100 cities.
Well-crafted and thought out email marketing like e-newsletters give your practice an opportunity to foster affinity among patients.