Harry Potter and the Elusive Patient Survey
Choosing not to conduct a regular patient survey is like choosing not to publish J.K. Rowling’s book series. Dr. Neil Baum explains.
The Wired Practice by Vanguard Communications provides free articles and videos that tap into research and experienced-based knowledge for practice improvement and successful marketing.
Sick of Facebook Misinformation on Health? Take the FACTS Pledge.
Ron King discusses healthcare misinformation on Facebook & the FACTS pledge – the Facebook Anti-Misinformation Campaign for Truth in Science.
Patient Requests That Test the Medical Code of Ethics
Patients often test a doctor’s medical code of ethics by making inappropriate requests. Dr. Neil Baum tells how to effectively handle this.
Three Antidotes to Patient Depersonalization
Patient depersonalization can undo all your good intentions to provide patient centered care. Doctors can and should prevent that.
Irish Fishermen, Russian Navy & Doctor Salary Gender Inequality
Dr. Neil Baum takes a lesson from geopolitical diplomacy with the Russian Navy & applies it to fixing doctor salary gender inequality.
Sculpt Buyer Personas (Patient Personas) Like a Michelangelo
A buyer persona (patient persona) represents a group of your patients with similarities, enabling you to better target and serve them.
How Doctors Can Improve Active Listening Skills
Physician active listening skills are a foundation of effective healthcare communication, affecting outcomes & the patient experience. Get actionable tips on how to improve active listening skills.
Who Will the No Surprises Act Surprise the Most?
Small medical practices may be the biggest losers in the No Surprises Act; the winners may be big insurers tied to big health systems.
Rising Consumerism in Healthcare Makes Process Improvement Key
With growing consumerism in the healthcare industry, process improvement is imperative to ensure patient satisfaction in a medical practice.
Doctor Communication Skills Are the Heart of Bedside Manner
Communication skills are the heart of bedside manner and critical for your patients’ satisfaction & yours. Here’s how to improve them.