Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
A Doctor’s Two Most Important Body Parts–for Patient Satisfaction
Ron Harman King discusses how doctors can increase patient satisfaction in a few easy steps, focusing on their eyes and, yes, butts. Watch the video.
WWDD (What Would Disney Do) about Medical Customer Service?
Learn how to implement customer service strategies to make your medical customers – patients – feel as special as the employees at Disney make their guests feel.
Want to Improve the Patient Experience? Fix the Office Phone
Vanguard Communicationss social media research found that 53% of online healthcare complaints were about poor communications, particularly phone communications. The good news is that it’s not that hard to fix.
When and How to Say I’m Sorry to Patients
It sounds so easy to say that healthcare professionals need to be willing to apologize to their patients. But it’s not that simple. As Ron Harman King of Vanguard Communications discusses in this edition of the Wired Practice, there are legal considerations.
Boost Your Bedside Manner, Benefit Your Bottom Line
Dr. Saketh Guntupalli discusses four ways to maximize the doctor-patient relationship using better bedside manner. Make small changes to your routine for happier patients and a happier practice.
Online Complaints? Blame Customer Service, Not Doctors’ Care
In a nationwide study, Vanguard Communications has uncovered what drives patients to write glowing, or scathing, reviews on the Internet.
Webinar: Answering Patients’ Difficult Questions About Surgery
Surgery is a big decision for any patient, and each can ask hard questions when trying to assess a surgeon’s skills. Dr. Jaime Arruda explores the principles of patient transparency.
Webinar: The (Almost) Perfect Medical Practice
Urologist Neil Baum shares strategies for filling providers’ calendars, making patients and referral physicians happy, building staff morale, and minimizing legal and clinical problems all through branding a medical practice from the inside out.
Converting E-Powered Patients to YOUR Patients
E-powered patient behavior: how your practice’s online marketing can be converting e-powered patients to YOUR patients.