Survey: Patient Satisfaction May Depend On Bedside Manner More Than Medical Skill

Becker's Hospital ReviewOnline complaints about physician bedside manner and customer service were nearly four times more common than complaints about physicians’ medical skills, according to a survey by Vanguard Communications.

Vanguard Communications evaluated 3,617 online reviews of 300 internists and obstetricians/gynecologists in New York City, San Diego, Denver and Austin, Texas, with the worst online reviews on Yelp.com and other rate-your-doctor websites.

Read the full article on Becker’s Hospital Review

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We provide education-focused healthcare marketing with a strategy guaranteed to bring in new patients. Through our MedMarketLink program, Vanguard combines the disciplines of online and offline PR, strategic marketing and information technology for healthcare providers.

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