San Francisco Bay Area Home to America’s Happiest Patients
Vanguard Communications’ Happy Patient Index spotlights San Francisco Bay Area, Honolulu & Indianapolis for the most positive online reviews of doctors on Yelp and Google Plus.
Study Reveals Bottom-Ten Cities for Patient Gratification
The least satisfied American healthcare consumers live in California and New York State, according to an in-depth evaluation by Vanguard Communications of the ever-contentious online reviews that many physicians denounce.
Vanguard Analysis Finds Online Doctor Reviews Overwhelmingly Positive
Vanguard Communications’ Internet evaluation of major U.S. cities shows that more than half of doctors nationwide get at least four stars in Internet ratings on Yelp & Google.
HPI Ranks Patient Satisfaction in 100 U.S. Cities
U.S. Happy Patient Index (HPI), a nationwide study by Vanguard Communications, provides a comparative snapshot of the state of satisfaction with American healthcare based on Yelp and Google Plus reviews.
Top Complaints Posted on Doc-Rating Websites
“Healthcare now is a retail service, like banking or tax preparation. People expect to be able to drive right up, walk in, and have the same experience they can have in a restaurant or retail establishment. In some ways, it’s unfair to the doctor, but it is the reality.”
The Electronic Edge
“If patients are looking at information on nonsurgical alternatives for back pain and they get it from a chiropractor, that patient already has a connection with that doctor,” King says. “People shop for information first and doctors second and it’s true for chiropractors as well.”
Are Yelp Business Reviews Hurting Your Medical Practice? Fight Back with SEO
By Paul Kellogg – Undeniably, Yelp has had an impact on local businesses and that influence is felt, possibly, most severely in healthcare. Fight back with SEO.
Seven Steps To Better Online Doctor Reviews
Many people are reluctant to try new restaurants or hotels without reading reviews first. And lately, more and more patients are checking online doctor reviews before choosing a doctor. What can you do about negative reviews that are affecting your reputation?
Survey: Patient Satisfaction May Depend On Bedside Manner More Than Medical Skill
Online complaints about physician bedside manner and customer service were nearly four times more common than complaints about physicians’ medical skills, according to a survey by Vanguard Communications.
Online Doctor Reviews
According to Vanguard Communications’ multi-city study of online doctor reviews, patients complain most about poor customer service and bedside manner.