The least satisfied American healthcare consumers live in California and New York State, according to an in-depth evaluation by Vanguard Communications of the ever-contentious online reviews that many physicians denounce.
Vanguard Communications’ Internet evaluation of major U.S. cities shows that more than half of doctors nationwide get at least four stars in Internet ratings on Yelp & Google.
U.S. Happy Patient Index (HPI), a nationwide study by Vanguard Communications, provides a comparative snapshot of the state of satisfaction with American healthcare based on Yelp and Google Plus reviews.
“Healthcare now is a retail service, like banking or tax preparation. People expect to be able to drive right up, walk in, and have the same experience they can have in a restaurant or retail establishment. In some ways, it’s unfair to the doctor, but it is the reality.”
“If patients are looking at information on nonsurgical alternatives for back pain and they get it from a chiropractor, that patient already has a connection with that doctor,” King says. “People shop for information first and doctors second and it’s true for chiropractors as well.”
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Many people are reluctant to try new restaurants or hotels without reading reviews first. And lately, more and more patients are checking online doctor reviews before choosing a doctor. What can you do about negative reviews that are affecting your reputation?
Online complaints about physician bedside manner and customer service were nearly four times more common than complaints about physicians’ medical skills, according to a survey by Vanguard Communications.
According to Vanguard Communications’ multi-city study of online doctor reviews, patients complain most about poor customer service and bedside manner.
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