Old Fashioned Telephone Etiquette for the Modern Medical Practice
Good old fashioned phone etiquette tips that are as relevant today as they have always been.
The Wired Practice by Vanguard Communications free healthcare educational videos: tap into research and experienced-based knowledge for improving business and patient care.
“I’m Sorry” The Art of the Apology
Dr. Baum walks you through where to apologize, how to structure your apology and what to say (or not say).
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
Don’t Have an ADA Compliant Website?
Vanguard Communications of Denver helps medical & legal practices achieve an ADA compliant website.
The Art of Finding and Giving Forgiveness
Has someone wronged you making you angry and bitter. Dr. Neil Baum provides advice on the art of forgiveness.
Staff Motivation – Periodic Performance Reviews
Dr. Neil Baum tackles how to conduct great periodic performance reviews that leave staff motivated, not demoralized.
Sick of Facebook Misinformation on Health? Take the FACTS Pledge.
Ron King discusses healthcare misinformation on Facebook & the FACTS pledge – the Facebook Anti-Misinformation Campaign for Truth in Science.
Who Will the No Surprises Act Surprise the Most?
Small medical practices may be the biggest losers in the No Surprises Act; the winners may be big insurers tied to big health systems.
Rising Consumerism in Healthcare Makes Process Improvement Key
With growing consumerism in the healthcare industry, process improvement is imperative to ensure patient satisfaction in a medical practice.
Correlation Between COVID-19 Mortality Rate and Online Reviews of Doctors
Vanguard Communications’ recent research correlates COVID-19 mortality and online reviews of doctors, giving reason to accept patients’ online reviews of doctors as legitimate.