Old Fashioned Telephone Etiquette for the Modern Medical Practice
Good old fashioned phone etiquette tips that are as relevant today as they have always been.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
“I’m Sorry” The Art of the Apology
Dr. Baum walks you through where to apologize, how to structure your apology and what to say (or not say).
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
The Art of Finding and Giving Forgiveness
Has someone wronged you making you angry and bitter. Dr. Neil Baum provides advice on the art of forgiveness.
Staff Motivation – Periodic Performance Reviews
Dr. Neil Baum tackles how to conduct great periodic performance reviews that leave staff motivated, not demoralized.
Hiring for Healthcare Jobs: A Match Made in Heaven
It takes skill to properly fill the healthcare jobs in a medical practice. Dr. Baum offers his skills on the topic.
Medical Applications of ChatGPT
What to know about ChatGPT? Dr. Neil Baum gives practical advice and potential uses for ChatGPT in your practice.
Poor Doctor & Lawyer Communication Skills Lose Patients & Clients
Medical Advisor Dr. Neil Baum offers communication skills advice to lawyers & doctors to prevent losing clients & patients.
Solutions to the Big Quit (The Great Resignation) in Healthcare
The fix to the Big Quit in healthcare is not to increase salaries & benefits. Dr. Neil Baum explains it’s using simple ways to motivate.
Inspired Team Building for Medical Offices
Tough times for medical practices losing staff in The Great Resignation. Team building can help keep them onboard & motivated.