Old Fashioned Telephone Etiquette for the Modern Medical Practice
Good old fashioned phone etiquette tips that are as relevant today as they have always been.
The Wired Practice video series “Practice Pain Relievers” aims to eliminate the pain of practice operations and bring joy back to doctoring.
“I’m Sorry” The Art of the Apology
Dr. Baum walks you through where to apologize, how to structure your apology and what to say (or not say).
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
The Art of Finding and Giving Forgiveness
Has someone wronged you making you angry and bitter. Dr. Neil Baum provides advice on the art of forgiveness.
Staff Motivation – Periodic Performance Reviews
Dr. Neil Baum tackles how to conduct great periodic performance reviews that leave staff motivated, not demoralized.
Rising Consumerism in Healthcare Makes Process Improvement Key
With growing consumerism in the healthcare industry, process improvement is imperative to ensure patient satisfaction in a medical practice.
Beyond the Hippocratic Oath – 3 Lessons I Wish I’d Learned in Medical School
In this next installment of the Practice Pain Relievers video series, Dr. Neil Baum shares lessons he learned throughout his 40 year career about the patient experience. Learn from an experienced doctor, speaker and author about how to have happier patients.
Don’t Be a Digital Slave, Take an Unplugged Sabbatical
In this installment of the “Practice Pain Relievers” series, Dr. Neil Baum discusses the importance of “unplugging” from the internet, and how doing so just one day a week can make doctors feel like they have more time.
Three Realities of a Practice’s Medical Economics
Dr. Neil Baum discusses hard economic truths when it comes to running your own practice. Come to terms with these realities and your business will thrive.
Medical Practice Management Requires De-Rusting
Doctors can re-engineer their practice to be more efficient and have a positive effect on finances, patient care and possibly even on patient outcomes.