“I’m Sorry” The Art of the Apology
With his typical warmth and wisdom, Vanguard’s Medical Advisor Dr. Neil Baum tackles the thorny topic of how to apologize to a patient.
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
Staff Motivation – Periodic Performance Reviews
How often do you ask the staff at your medical practice, how you are doing? Dr. Baum gives some great advice on how to provide and ask for feedback during periodic performance reviews.
Nonmonetary Methods of Employee Motivation
In this video, Dr. Neil Baum discusses the nonmonetary methods of employee motivation. Staff members who are often encouraged will make extra efforts for the patients and the practice.
PR 101: How Physicians Can Earn Media Attention
Dr. Neil Baum, aka Dr. Whiz, is a successful urologist from New Orleans, LA. In this video, Dr. Baum discusses how to create and maintain relationships with local media and in turn, get placements that will increase the number of new patients at a medical practice.
Shattering the Phone Bottleneck
Healthcare Process Improvement Leader Amy Lueb discusses how data analysis at a practice cut phone calls in half and grew the clinic’s capacity.
Is It Time to PICK at Your Problems?
Healthcare Process Improvement Leader, Amy Lueb, describes how to create a PICK chart to organize and prioritize a list of issues or tasks.
Beating the Meeting Defeaters
Medical practice process improvement leader Dave Spiciarich describes how meeting facilitators can manage two common, but challenging, personality types: disrupters and non-participators.