“I’m Sorry” The Art of the Apology
Dr. Baum walks you through where to apologize, how to structure your apology and what to say (or not say).
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
Staff Motivation – Periodic Performance Reviews
Dr. Neil Baum tackles how to conduct great periodic performance reviews that leave staff motivated, not demoralized.
Nonmonetary Methods of Employee Motivation
In this video, Dr. Neil Baum discusses the nonmonetary methods of employee motivation. Staff members who are often encouraged will make extra efforts for the patients and the practice.
PAGS Practice Enhancement Program | Ron Harman King & Dr. Neil H. Baum
Dr. Neil H. Baum and Ron Harman King have made their presentation content from the December 2018 PAGS Practice Improvement Program session available to all attendees.
Three Realities of a Practice’s Medical Economics
Dr. Neil Baum discusses hard economic truths when it comes to running your own practice. Come to terms with these realities and your business will thrive.
Shattering the Phone Bottleneck
Healthcare Process Improvement Leader Amy Lueb discusses how data analysis at a practice cut phone calls in half and grew the clinic’s capacity.
Is It Time to PICK at Your Problems?
Healthcare Process Improvement Leader, Amy Lueb, describes how to create a PICK chart to organize and prioritize a list of issues or tasks.
Beating the Meeting Defeaters
Medical practice process improvement leader Dave Spiciarich describes how meeting facilitators can manage two common, but challenging, personality types: disrupters and non-participators.
Medical Practice Management Requires De-Rusting
Doctors can re-engineer their practice to be more efficient and have a positive effect on finances, patient care and possibly even on patient outcomes.