Improve Medication Compliance: Enlist Pharmacy Assistance
Dr. Neil Baum tells a story of his disastrous medication error that left a patient very ill, and advises how to improve medication compliance in the future.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Six Mistakes That Hinder Physicians’ Financial Goals
Jeff Witz of MediQuis Asset Advisors discusses the 6 mistakes physicians should avoid in order to meet their financial goals.
Employee Engagement Feedback Using the Sandwich Technique
Dr. Neil H. Baum explains how healthcare employers can use the sandwich technique of employee engagement to provide constructive criticism to employees.
Creating an Experiential Practice for the Best Patient Experience
Dr. Neil H. Baum discusses the importance of patient experience and using the experiential practice to create win-win for the practices and the patients.
The Elephant’s Chains and Breaking Bad Habits
In this blog, Dr. Neil H. Baum describes how doctors can break bad habits to become more productive and profitable.
Problem-Solving Your Fishbone Into a Wishbone
Dr. Neil Baum and process improvement expert Dave Spiciarich discuss how to use the Fishbone problem-solving analysis to solve complex issues within a medical practice.
Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.
Beyond the Hippocratic Oath – 3 Lessons I Wish I’d Learned in Medical School
In this next installment of the Practice Pain Relievers video series, Dr. Neil Baum shares lessons he learned throughout his 40 year career about the patient experience. Learn from an experienced doctor, speaker and author about how to have happier patients.
WWDD (What Would Disney Do) about Medical Customer Service?
Learn how to implement customer service strategies to make your medical customers – patients – feel as special as the employees at Disney make their guests feel.
PR 101: How Physicians Can Earn Media Attention
Dr. Neil Baum, aka Dr. Whiz, is a successful urologist from New Orleans, LA. In this video, Dr. Baum discusses how to create and maintain relationships with local media and in turn, get placements that will increase the number of new patients at a medical practice.