Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Beyond the Hippocratic Oath – 3 Lessons I Wish I’d Learned in Medical School
In this next installment of the Practice Pain Relievers video series, Dr. Neil Baum shares lessons he learned throughout his 40 year career about the patient experience. Learn from an experienced doctor, speaker and author about how to have happier patients.
WWDD (What Would Disney Do) about Medical Customer Service?
Learn how to implement customer service strategies to make your medical customers – patients – feel as special as the employees at Disney make their guests feel.
PR 101: How Physicians Can Earn Media Attention
Dr. Neil Baum, aka Dr. Whiz, is a successful urologist from New Orleans, LA. In this video, Dr. Baum discusses how to create and maintain relationships with local media and in turn, get placements that will increase the number of new patients at a medical practice.
The Magic of Medicine
Dr. Neil Baum, aka Dr. Whiz, is a New Orleans urologist with a love for magic. In 2018 he joined the Vanguard Communications team in the role of Medical Advisor. In this video he shares how magic and medicine go hand in hand and how seemingly small things can work together to add up to happy patients.
Three Realities of a Practice’s Medical Economics
Dr. Neil Baum discusses hard economic truths when it comes to running your own practice. Come to terms with these realities and your business will thrive.
Shattering the Phone Bottleneck
Healthcare Process Improvement Leader Amy Lueb discusses how data analysis at a practice cut phone calls in half and grew the clinic’s capacity.
Is It Time to PICK at Your Problems?
Healthcare Process Improvement Leader, Amy Lueb, describes how to create a PICK chart to organize and prioritize a list of issues or tasks.
Beating the Meeting Defeaters
Medical practice process improvement leader Dave Spiciarich describes how meeting facilitators can manage two common, but challenging, personality types: disrupters and non-participators.
Medical Practice Management Requires De-Rusting
Doctors can re-engineer their practice to be more efficient and have a positive effect on finances, patient care and possibly even on patient outcomes.