Employee Engagement Feedback Using the Sandwich Technique
Dr. Neil H. Baum explains how health employers can use the sandwich technique of employee engagement to provide constructive criticism to employees.
The Wired Practice by Vanguard Communications healthcare resources, articles and videos tap into research and experienced-based knowledge for improving business and patient care.
Creating an Experiential Practice for the Best Patient Experience
Dr. Neil H. Baum discusses the importance of patient experience and using the experiential practice to create win-win for the practices and the patients.
The Elephant’s Chains and Breaking Bad Habits
In this blog, Dr. Neil H. Baum describes how doctors can break bad habits to become more productive and profitable.
Problem-Solving Your Fishbone Into a Wishbone
Dr. Neil Baum and process improvement expert Dave Spiciarich discuss how to use the Fishbone problem-solving analysis to solve complex issues within a medical practice.
Phone Etiquette Lessons Learned from Putting on Your Socks
What does Coach John Wooden’s advice on basketball shoes and socks have to do with running a successful practice with good office phone etiquette? A lot.
Beyond the Hippocratic Oath – 3 Lessons I Wish I’d Learned in Medical School
In this next installment of the Practice Pain Relievers video series, Dr. Neil Baum shares lessons he learned throughout his 40 year career about the patient experience. Learn from an experienced doctor, speaker and author about how to have happier patients.
WWDD (What Would Disney Do) about Medical Customer Service?
Learn how to implement customer service strategies to make your medical customers – patients – feel as special as the employees at Disney make their guests feel.
PR 101: How Physicians Can Earn Media Attention
Dr. Neil Baum, aka Dr. Whiz, is a successful urologist from New Orleans, LA. In this video, Dr. Baum discusses how to create and maintain relationships with local media and in turn, get placements that will increase the number of new patients at a medical practice.
The Magic of Medicine
Dr. Neil Baum, aka Dr. Whiz, is a New Orleans urologist with a love for magic. In 2018 he joined the Vanguard Communications team in the role of Medical Advisor. In this video he shares how magic and medicine go hand in hand and how seemingly small things can work together to add up to happy patients.
Three Realities of a Practice’s Medical Economics
Dr. Neil Baum discusses hard economic truths when it comes to running your own practice. Come to terms with these realities and your business will thrive.