Improved Patient Experience Would Have Significantly Lessened COVID Casualties, Study Suggests
Our original COVID study correlating deaths with doctor reviews indicates better reviews could have saved thousands of lives.
After doing it for our clients for more than 20 years, we’re keenly aware that the best way to get media coverage is to give the media what it wants: a great story. The vehicle for that is the often maligned and under-appreciated press release.
When you spend 100 hours on research and investigation to uncover a salient point others have overlooked, you want to wrap that up in a nice package for the media. And we do. And it works.
Correlation Between COVID-19 Mortality Rate and Online Reviews of Doctors
Vanguard Communications’ recent research correlates COVID-19 mortality and online reviews of doctors, giving reason to accept patients’ online reviews of doctors as legitimate.
Patient Engagement HIT
Sara Heath of Patient Engagement HIT covers our latest research: Areas where high patient satisfaction scores are common may predict lower COVID-19 death rates.
Happier Patients Correlate to Fewer COVID-19 Deaths
Our latest research suggests that as a whole, the more satisfied you are with your medical care, the more likely you are to survive if you contract the new coronavirus.
Study: Links Between Happy Patients and COVID-19 Deaths in U.S.
Here we present the methodology of our study showing that higher online review ratings of doctors indicate reduced percentage of COVID-19 deaths in the U.S. top 100 cities.
Data Correlations of Patient Satisfaction and COVID-19 Death Rates
Search for your region’s patient satisfaction scores vs. COVID-19 death rates These interactive charts provide the complete dataset from Vanguard’s recent study and model that links the COVID-19 death rates and online patient reviews of healthcare providers, as determined by the Happy Patient Index (HPI), in 100 U.S. cities. You can see which cities and … Continued
People Show Love for Doctors Much Less Than for Lawyers
Our research indicates people show love for doctors much less in online reviews than they do for lawyers, who are 44% more likely than doctors to receive a 5-star review. If there’s a lesson to be learned, it’s that picking a doctor can be a lot like online dating.
Doctors Online Reviews Are Polarized
Compared with restaurants, doctors online reviews are 64% more likely to have 5-stars, but 194% more likely to rate only 1-star. “Great reviews don’t come easily,” says researcher and Vanguard Communications Technical Director Jonathan Stanley. “Low star ratings or negative doctors’ online reviews can be the deciding factor when a patient is searching for a provider.”
The Four Commandments of Confronting Bad PR
Ron Harman King spent more than three decades working in and with the mainstream media in public healthcare communications. In this edition of “The Wired Practice,” the self-proclaimed “grizzled, battle-tested veteran of bad press” offers insight, in the form of four commandments.
Radio Tour: Consumers Want Better Customer Service at Hospitals
Ron Harman King shares Vanguard Communications’ latest research findings and gives tips to consumers for choosing a hospital with good customer service to top radio shows across the country.