Client Manual

Need to improve your medical practice's identity and online interaction? Vanguard Communications' MedMarketLink program attracts and retains new patients, and is guaranteed to grow your practice’s revenues. Contact us to learn more.

The goal of a healthcare practice's website is to elicit a conversion - whether that be a contact form submitted, a phone call dialed or a bill paid. We've pulled together a list of our recommendations for best user experience for our clients to keep in mind as we start the website branding process.

Need to communicate with us? Here is a guide for what you should do, whether it's emailing your project manager, calling Vanguard's office or submitting a new task through [email protected].

Understanding how Vanguard develops content for your website, from research and SEO to intensive review before publication.

Are you ready to film high-quality video blogs with your smartphone? With the accessories we’ve provided and these helpful filming tips, you can now help us add videos to your website, social media, blog posts and more.

Check how long it should take Vanguard to complete your project or publish a new page, and how long you (the client) has to review and give us your approval.

If you are not seeing your website at your URL, try the following steps (in order, trying the website after each step).

Understanding website production, from initial photoshop design to final web programming and website launch.

Log in to our task management system to see current projects & tasks, plus make comments, ask questions, submit new requests & see your project timeline.

In all likelihood, you’ve been directed here because you have noticed an issue on your website caused by using an out-of-date browser. Jumbled content, strange overlays, abnormal scrolling and unusable navigation are all common symptoms. Learn more about browser debugging.

Your online website forms are hosted through Formstack. Your practice has the PHI Security Suite enabled for your website and your website forms, which means the form entry data is encrypted to better meet HIPAA standards. Here are the instructions for logging in to check form entries.

Your online website forms are now through Wufoo. Here are the instructions for logging in, checking and managing form entries, generating reports, and using forms on mobile.

Use Vanguard's online questionnaire to submit or update your profile. A doctor's bio is a valuable part of the website, providing readers a quick, detailed account of your qualifications, background & personality before deciding to become a patient.

Social media acts as a reputation builder and is an important online community for a practice. Read Vanguard's guidelines and best practices for clients to help optimize profiles and posts.

Vanguard clients can securely share documents with their team, including documents that contain PHI by using this secure form.