Old Fashioned Telephone Etiquette for the Modern Medical Practice
Good old fashioned phone etiquette tips that are as relevant today as they have always been.
“I’m Sorry” The Art of the Apology
Dr. Baum walks you through where to apologize, how to structure your apology and what to say (or not say).
Using ChatGPT for Prior Authorization
Have you been reading the many news stories about AI (artificial intelligence), ChatGPT, Google Gemini, etc.? Are you fearful or optimistic about the implications for healthcare? Let Vanguard’s Medical Advisor Dr. Neil Baum assuage your concerns.
The Art of Finding and Giving Forgiveness
Has someone wronged you making you angry and bitter. Dr. Neil Baum provides advice on the art of forgiveness.
Staff Motivation – Periodic Performance Reviews
Dr. Neil Baum tackles how to conduct great periodic performance reviews that leave staff motivated, not demoralized.
Hiring for Healthcare Jobs: A Match Made in Heaven
It takes skill to properly fill the healthcare jobs in a medical practice. Dr. Baum offers his skills on the topic.
Medical Applications of ChatGPT
What to know about ChatGPT? Dr. Neil Baum gives practical advice and potential uses for ChatGPT in your practice.
The Care and Feeding of Your Medical Expert Witness
Preparing a medical expert witness for ad hominem attacks, dumbing down pathophysiology, and more is to prepare for a case win.
The 5 Ps of Marketing Healthcare: a Prescription for Success
Medical Advisor Dr. Neil Baum offers a prescription for success with the 5 Ps of marketing for healthcare (plus a bonus Q).
Solutions to the Big Quit (The Great Resignation) in Healthcare
The fix to the Big Quit in healthcare is not to increase salaries & benefits. Dr. Neil Baum explains it’s using simple ways to motivate.