How Does Google Decide Your Website Ranking?
You want patients to find you when they enter your name in a Google search. Here’s how Google decides your website ranking and what to do to boost it.
The Importance of Doctors Starting a Blog
In this installment of “The Wired Practice,” Ron King discusses the benefits of doctor blogging. Learn how, when and what to write in order to increase your online presence and get the most out of your blogging efforts.
How Not to Respond to Negative Online Reviews
Ron Harman King explains that there are legal limits when responding to online reviews. Seeking removal of the review, responding without following proper guidelines or suing the commenter can be harmful to the practice. Even if you feel that a review is false or misleading, learn how to gracefully – and legally – respond to help keep your online reputation intact.
Dissed by Unhappy Patients? Here’s What to Do
In a video featured on MedPage Today, Ron King explores the subject of online reviews of doctors by patients and what to do about negative and inaccurate comments on the internet.
Common Revenue Cycle Management Mistakes that Hurt Customer Service
Because patient satisfaction is a key focus for hospitals and health systems, revenue cycle management (RCM) and patient satisfaction are closely intertwined. Becker’s Hospital Review spoke with Ron King about overcoming the RCM mistakes that can hurt a hospital’s customer service.
What Every Medical Website Should Have
A website is the first step in effectively marketing your medical practice. This video published on MedPage Today shows examples of effective and less effective web designs that will help you build your own site to more effectively serve current and future patients.
Patients’ No. 1 Complaint? Medical Staff Service
Hospital Review spoke with Ron King about a recent study suggesting medical staff customer service can be patients’ main frustration. “Generally, it’s far simpler to fix problems at the front desk or physician scheduling than to deal with allegations of inadequate medical skills.”
Poor Doctor Reviews Linked to Bad Patient Service
Physicians Practice spoke with Ron King about a recent study showing that according to online review analysis, patient service in waiting rooms is more important to them than the care they receive in examination rooms.
What Really Irks Doctors’ Patients? Hint: It’s Not The Medical Care
Denver Business Journal talked to Vanguard CEO Ron King about a recent study that shows patients’ biggest concern is not necessarily about their medical care, but rather the customer service they receive.
When Your Doctor’s Bedside Manner Is Vital
A 2013 Vanguard Communications survey, as featured in Consumer Reports, found that online complaints about bedside manner issues, such as doctors being dismissive of concerns, late for appointments, hurried or not listening well, were almost four times more common than criticisms about medical abilities.