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Author: Vanguard Communications

How Not to Respond to Negative Online Reviews

Ron Harman King explains that there are legal limits when responding to online reviews. Seeking removal of the review, responding without following proper guidelines or suing the commenter can be harmful to the practice. Even if you feel that a review is false or misleading, learn how to gracefully – and legally – respond to help keep your online reputation intact.

What Every Medical Website Should Have

A website is the first step in effectively marketing your medical practice. This video published on MedPage Today shows examples of effective and less effective web designs that will help you build your own site to more effectively serve current and future patients.

Patients’ No. 1 Complaint? Medical Staff Service

Hospital Review spoke with Ron King about a recent study suggesting medical staff customer service can be patients’ main frustration. “Generally, it’s far simpler to fix problems at the front desk or physician scheduling than to deal with allegations of inadequate medical skills.”

When Your Doctor’s Bedside Manner Is Vital

A 2013 Vanguard Communications survey, as featured in Consumer Reports, found that online complaints about bedside manner issues, such as doctors being dismissive of concerns, late for appointments, hurried or not listening well, were almost four times more common than criticisms about medical abilities.